Samaritan Inn Front Desk Associate

Get Involved! As the first point of contact for guests at Samaritan Inn, Front Desk Associates play a vital role in creating a welcoming and supportive environment. They are responsible for greeting all guests with warmth and professionalism, ensuring attentive, courteous, and efficient service throughout the entire guest experience from check‑in to check‑out.

Note: This position is primarily on‑call as needed for any shift, any day. Monday through Friday (8‑hour shifts) 6:30 am–2:30 pm, second shift 2:30 pm–10:30 pm, or third shift 10:30 pm–6:30 am. Saturday and Sunday weekend hours (12‑hour shifts) 6:30 am–6:30 pm and 6:30 pm–6:30 am. Due to the Inn’s dynamic needs, candidates must remain flexible with their work hours and provide availability.

• Maintain a personal relationship with Jesus Christ and be an effective witness for Him.
• Greet guests upon arrival in a friendly and professional manner and perform all check‑in tasks, including guest registration, key distribution, and sharing information regarding amenities.
• Provide check‑out information and assist guests upon departure from Samaritan Inn.
• Process reservation requests as assigned by the Manager.
• Respond attentively, timely, and care­fully to guests’ questions, issues, and concerns.
• Communicate effectively with housekeeping staff to ensure rooms are ready for occupancy.
• Ensure front desk, lobby, and common areas are neat and clean, including trash removal and supplies are organized and tidy.
• Follow established procedures to report maintenance issues.
• Follow established front desk procedures to ensure all guests have a positive experience for the duration of their stay, following policies and procedures set forth in the Policy Manual.
• Maintain thorough knowledge of all safety and emergency procedures and respond swiftly and effectively, following protocol, in any emergency or unsafe situation; promptly alerting security and the Manager.
• All other duties as assigned.

• Customer service experience, minimum 2 years.
• Excellent customer service skills (attentiveness, listening, and appropriate questioning).
• Ability to effectively present information in one‑on‑one and small group situations.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn the reservation software system.
• General knowledge of various office equipment (phone system, printer, copier).
• Ability to work a flexible schedule as needed.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to process and handle confidential information while maintaining discretion.
• Ability to multitask and shift priorities in challenging situations while maintaining composure.
• Ability to maintain keen situational awareness and meet the needs of guests or provide resources before being asked.
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations.

Job Location: N. Wilkesboro, NC

Type: On‑Call as needed

Language Requirement: Fluency in English (required)