HVAC Service Dispatcher

Location: Rolesville

Mitchell Heating and Cooling | Rolesville NC

Join a Company That Puts People First

We are family-owned company that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.

HVAC Service Dispatcher | $18.00 - $20.00 per hour, depending on experience

Hours:

9:30am to 6:00pm | Hours are flexible / negotiable

Schedule:

Monday through Friday | with occasional Saturdays during peak season

What You Will Be doing:

* First point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients

* Dispatch service technicians and schedule service calls,

* Coordinate and schedule maintenance visits, and manage follow-ups

* Maintain accurate customer records and keep our database current

* Log warranties and rebates, and provide customers with timely updates on service lead times

* Use Service Titan daily to manage scheduling and communications

* Ability to work independently and collaborate with the team to ensure smooth operations

Our Benefits:

* Medical insurance

* paid vacation

* paid holidays

* 401K with company match

* Top of the line Technology!

* Work for a company that values its team like family

* Opportunities to expand your skills, take on new challenges, and work with a supportive team

* Over 50 years in business with a stellar reputation! We are expanding our office team

What We Are Looking For :

* 2 + years of experience as a schedule coordinator, dispatcher, project coordinator, or similar office experience

* Advanced customer service skills

* Excellent computer skills

* Intermediate to advanced Microsoft Office experience

* Organizational skills and high attention to detail

* Service Scheduling / Coordinating experience desired

* Knowledge of the HVAC industry is recommended but not required

* High school diploma or equivalent