More jobs:
Customer Service Representative/Dispatcher
Job in
Weaverville, Buncombe County, North Carolina, 28787, USA
Listed on 2026-06-05
Listing for:
Southeast Mechanical
Full Time
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
At All Ways HVAC
We pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Representative/Dispatcher to join our team! This position will act as a liaison, provide services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities- Provide courteous and friendly high-level customer service and support to customers and staff
- Efficiently manage and maintain service schedules and appointments
- Answer incoming phone calls and direct to appropriate parties
- Schedule service calls and maintenance appointments in Service Titan software
- Billing and Collections
- Review technician time sheets submitted daily
- Assist in inventory purchasing, handling, and transactions
- Other general office duties as assigned
- Courteous and friendly with excellent customer service/communication skills
- Documentation skills and strong attention to detail
- Excellent people skills - strong listening and communication skills and patience
- Ability to relate well over the phone and handle high volume phone calls
- Ability to resolve conflict
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