Customer Service Representative​/Dispatcher

At All Ways HVAC

We pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Representative/Dispatcher to join our team! This position will act as a liaison, provide services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

• Provide courteous and friendly high-level customer service and support to customers and staff
• Efficiently manage and maintain service schedules and appointments
• Answer incoming phone calls and direct to appropriate parties
• Schedule service calls and maintenance appointments in Service Titan software
• Billing and Collections
• Review technician time sheets submitted daily
• Assist in inventory purchasing, handling, and transactions
• Other general office duties as assigned

• Courteous and friendly with excellent customer service/communication skills
• Documentation skills and strong attention to detail
• Excellent people skills - strong listening and communication skills and patience
• Ability to relate well over the phone and handle high volume phone calls
• Ability to resolve conflict