Samaritan Inn Front Desk Associate

Location: North Wilkesboro

Samaritan Inn Front Desk Associate

Location:

North Wilkesboro, NC, United States

Job

Date Posted:
Apr 28, 2026

Job Description

Get Involved!

As the first point of contact for guests at Samaritan Inn, Front Desk Associates play a vital role in creating a welcoming and supportive environment. They are responsible for greeting all guests with warmth and professionalism, ensuring attentive, courteous, and efficient service throughout the entire guest experience from check-in to check-out.

Note:

This position is primarily for on call as needed for any shift, any day. Monday through Friday (8 hour shifts) 6:30 am to 2:30 pm, Second Shift 2:30 pm to 10:30 pm or third shift 10:30 pm to 6:30 am. Saturday and Sunday weekend hours (12 hour shifts) 6:30 am to 6:30 pm and 6:30 pm to 6:30 am. However, due to the Inn's dynamic needs, we ask that candidates remain flexible with their work hours and provide availability.

A day in the life of a Samaritan Inn Front Desk Associate:

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

In the role of a Samaritan Inn Front Desk Associate, you will have the opportunity to:

* Maintain your personal relationship with Jesus Christ and be an effective witness for Him

* Greet guests upon arrival in a friendly and professional manner and perform all check-in tasks, including guest registration information, key distribution, and sharing information regarding amenities. Provide check-out information and assist guests upon departure from Samaritan Inn.

* Process reservation requests as assigned by the Manager.

* Respond attentively, timely, and caringly to guests' questions, issues, and concerns.

* Communicate effectively with housekeeping staff to ensure rooms are ready for occupancy.

* Ensure front desk, lobby, and common areas are neat and clean, including trash removal and supplies at the front desk area are organized and tidy

* Follow established procedures to report maintenance issues.

* Follows established front desk procedures to ensure all Samaritan Inn guests have a positive experience for the duration of their stay. Follow policies and procedures of Samaritans Purse as set forth in the Policy Manual.

* Maintain a thorough knowledge of all safety and emergency procedures and respond swiftly and effectively, following protocol, in any Samaritan Inn emergency or unsafe situation. Promptly alerting security and the Samaritan Inn Manager.

* All other duties as assigned

Learn more about serving with Samaritans Purse.

Qualifications &

Experience:

* Customer service experience, minimum 2 years

* Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed

* Ability to effectively present information in one-on-one and small group situations

* Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook

* Ability to learn the reservation software system

* General knowledge of various office equipment, including phone system, printer, and copier

* Ability to work a flexible schedule as needed

* Ability to work successfully as a member of a team and independently with moderate supervision

* Ability to process and handle confidential information while maintaining discretion

* Ability to multitask and shift priorities in challenging situations while maintaining composure

* Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked

* Ability to remain calm and make sound decisions under pressure and/or in emergency situations

Job Location:

N. Wilkesboro, NC

Type:
On-Call as needed

Language Requirement:
Fluency in English (required)

Samaritan's Purse Mission Statement:

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement of Faith:

* We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.

* We believe that there is one God, eternally existent in three persons:
Father, Son, and Holy Spirit. Matthew 28:19;
John 10:30;
Ephesians 4:4-6.

* We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23;
John 1:1-4 and 1:29;
Acts 1:11 and 2:22-24;
Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21;
Philippians…