Customer Service Associate

Job Description

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing. Various shifts are available and off shifts include additional shift differential pay.

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs
• Maintain customer confidentiality
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone
• Use computer software including MOM or Oracle
• Process payments for service/parts orders
• Generate shipping labels and process emails
• Know and follow state laws as well as federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms
• Provide support for quarterly parts inventories
• Strive to resolve customer issues on the first contact and advocate for the customer
• Participate in training as mandated by OSHA standards
• Other duties as assigned by the supervisor

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Ability to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures
• Solid Ruger and/or Shop Ruger product knowledge
• Comfortable working in a large group where flexibility and interaction is required
• Prior experience in a customer‑facing role is required

Associates are frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The position can involve sitting and some walking.

We are looking for dedicated individuals with all levels of experience who would like to join our team. The applicants we seek must have a positive attitude, a willingness to learn, and an ability to work with others to promote the Company’s core values of Integrity, Respect, Innovation and Teamwork.

Age: minimum 18 years old
Must be able to pass a background and drug screen
Must know what days and/or hours are available to work
Desire to be a part of an American Tradition