Service Advisor - Leith Volkswagen of Raleigh

Job Duties

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquiries.
• Performs opening and closing responsibilities.
• Schedules appointments, answers phones and collects funds for services performed.
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process.
• Assists with the coordination of alternate transportation, rental car reservations, shuttle, etc.
• Sell needed maintenance services and related parts to customers.
• Identify customer requests.
• Conduct a complete vehicle walk‑around.
• Present multi‑point inspection results to customers.
• Recommend needed maintenance services and related parts.
• Conduct a detailed active delivery of each vehicle.
• Make appropriate prospecting and follow‑up contacts with owners.
• Provide outstanding customer service in accordance with dealership policies.
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies.
• Provide estimated cost analysis of automotive repairs and routine maintenance.
• Provide in‑depth information on original equipment manufacturer (OEM) part options.
• Perform all other duties and special projects as assigned.

High school diploma or general education degree (GED); intermediate skills in CDK or Reynolds and Reynolds software.

1 year experience working in a service advisor or express service advisor capacity.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with company match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid pregnancy and parental leave
• Supplemental paid military leave for eligible employees
• Paid sick leave for part‑time and temporary employees in areas with statutory paid sick leave

Applicants may use AI tools for drafting a resume or cover letter provided the information is accurate and truthful. Applicants should not use AI tools to answer interview questions, create false representations, or misrepresent qualifications. Any use of AI that compromises honesty or integrity may result in disqualification.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination. If you are a person with a disability needing assistance with the application process, contact  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.