Front Desk Concierge

Responsibilities

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

• Preferred experience working with a Point of Sale system (e.g. Book4
  
  Time) and answering phones in a customer service facing environment; retail experience a plus.
• Computer literate with good typing and keyboard skills; proficient with Windows.
• Effective written communication skills.
• Able to operate basic business machines (calculator, fax, printer, copier).
• Self‑motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience answering phones in a customer‑oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Ability to operate basic office equipment such as phone, fax, copier, printer.
• High school diploma or equivalent.
• Team player, responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements.

• A competitive benefits package is offered (health, vision, dental insurance).
• 401k savings plan.
• Paid sick time.
• Employee spa service/retail discounts and promotional Friends & Family program.