Customer Loyalty Representative - On Site

Competitive Compensation
- Impressive Benefits
- Potential for Growth
- Work/Life Balance
Now hiring in Charlotte, Mint Hill, and Matthews area!

In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience offering state‑of‑the‑art preventive pest control solutions for commercial and residential clients. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

As a full‑time Customer Loyalty Representative, you are the primary contact and face of the company for our customers. You will provide excellent customer service in a timely, upbeat, and friendly manner. Your role involves scheduling appointments, addressing general billing inquiries, and ensuring an overall positive experience for clients. We value the first impression you create and appreciate your efforts to make every customer feel valued and appreciated.

Supervisory Responsibilities:

None

• A knack for outside‑the‑box thinking, problem‑solving, and creativity
• First call responder handling billing questions, scheduling services, and addressing concerns
• Assistance to technicians with customer accounts, including outbound calls for billing and appointment setup
• Email monitoring and timely response to customer inquiries
• Consistent delivery of a great customer experience
• De‑escalation of calls or routing to the appropriate department for assistance
• Close communication with the field team, managers, sales team, and other departments
• Education of customers on service plans, basic pest knowledge, and general information about Killingsworth Environmental
• Assistance to teammates and managers whenever needed

• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve customer calls or emails in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among teammates while following manager instructions
• Take initiative to problem‑solve, research, investigate, and create solutions for customer concerns
• Utilize and become familiar with technology, including Microsoft Teams, Outlook, Front, Pest Pac, and other core customer care programs

• High school diploma or GED
• Two or more years of administrative/office experience
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Ability to multi‑task and thrive in a fast‑paced environment
• Ability to manage time, prioritize multiple tasks, and maximize performance while remaining customer‑focused
• Strong verbal and written communication skills

• Minimum of 1 year of call center experience
• Associate degree

• Career path that leads to multiple businesses under the parent company Anticimex, including mobility to Anticimex corporate
• Paid time off, including paid holidays
• Network of peers for support

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at times
• Monday through Friday daytime work schedule

Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer—minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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