Follow Up Specialist; Cox Fleet

What You’ll Do

• Manage the logistics of fleet operations and ensure all vehicles are maintained and repaired promptly.
• Handle inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter complete and accurate information promptly and record unit location.
• Communicate accurate billing information to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events and keep customers updated on event status, following their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Prioritize and complete tasks within deadlines while managing time effectively.

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.
• Applicants must be authorized to work in the United States without current or future sponsorship.

• A degree in a related discipline or industry experience.

• Competitive salary and bonus/incentive plans.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• Comprehensive healthcare options for individuals and families.
• Generous 401(k) retirement plan with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, fertility coverage and adoption assistance.
• Pet insurance and employee discounts.

24/7/365 environment. 2nd (Evening/Nights) or 3rd (Overnights) shift positions.

Pre‑employment drug test is required for this role. A drug‑free workplace is maintained; possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited.

Cox is an Equal Employment Opportunity employer – All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.