Experienced HVAC CSR; Customer Service Representative

Position: Experienced HVAC CSR (Customer Service Representative)
Location: Biscoe

We are seeking a professional, experienced HVAC CSR who understands the pace, pressure, and expectations of a busy service office.

This is not an entry-level position.

We are looking for someone who can step in and perform with minimal training.

Minimum Requirements (Non-Negotiable):3+ years of CSR experience

Prior experience in an HVAC company

Strong working knowledge of HVAC terminology

Fluent in:

Microsoft Word Microsoft Excel Email communication

Live chat systems

Multi-line phone systems MUST have experience using Service Titan (3+ years)
Strong scheduling and dispatch coordination skills

Professional phone presence and customer communication

Responsibilities:

Answer high-volume inbound calls professionally

Schedule and dispatch service appointments accurately

Enter detailed job notes and customer information in Service Titan Communicate  clearly with technicians and management

Order parts and follow up on pending jobs Maintain organized digital records and documentation

Deliver a 5-star customer experience on every interaction

The Ideal Candidate Is:

Organized and detail-oriented

Calm under pressureA strong multitasker

Proactive and solution-drivenA team player with a positive attitude

We

Offer:

Competitive pay (based on experience)
Stable, year-round work Supportive team environment

Opportunity for growth

If you are experienced, dependable, and ready to contribute immediately — we want to hear from you.
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