Customer Support Specialist

Pinetops, North Carolina, United States of America

May 1, 2026

Pay information not provided

At ABB
, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

• In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers.
• Each day, you will coordinate with relevant stakeholders to obtain complete case ownership.
• You will also showcase your expertise by improving customer satisfaction.
• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
• Ensures a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
• Tracks regular sales performance against the target and shares insights with the management.

The work model for the role is: #LI-onsite

This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• SAP experience required.
• Salesforce experience preferred.
• Operates in a fast‑paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…/Detailed statements as originally provided.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

As an Equal Employment Opportunity and Aff…/continuation of the conditions and procedures for requests.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to  . Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit to learn more about the impact of our solutions across the globe.

Company USABB ABB Inc.

Location Pinetops, North Carolina, United States of America