Samaritan Inn Front Desk Associate

Job Description

As the first point of contact for guests at Samaritan Inn, Front Desk Associates play a vital role in creating a welcoming and supportive environment. They are responsible for greeting all guests with warmth and professionalism, ensuring attentive, courteous, and efficient service throughout the entire guest experience from check‑in to check‑out.

Position primarily on call as needed for any shift, any day. Candidates should remain flexible in work hours and provide availability.

• Maintain a personal relationship with Jesus Christ and be an effective witness for Him
• Greet guests upon arrival in a friendly and professional manner and perform all check-in tasks, including guest registration information, key distribution, and sharing information regarding amenities
• Provide check-out information and assist guests upon departure from Samaritan Inn
• Process reservation requests as assigned by the Manager
• Respond attentively, timely, and caringly to guests' questions, issues, and concerns
• Communicate effectively with housekeeping staff to ensure rooms are ready for occupancy
• Ensure front desk, lobby, and common areas are neat and clean, including trash removal and supplies at the front desk area are organized and tidy
• Follow established procedures to report maintenance issues and ensure all guests have a positive experience

• Customer service experience, minimum 2 years
• Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed
• Ability to effectively present information in one-on-one and small group situations
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to learn the reservation software system
• General knowledge of various office equipment, including phone system, printer, and copier
• Ability to work a flexible schedule as needed
• Ability to work successfully as a member of a team and independently with moderate supervision
• Ability to process and handle confidential information while maintaining discretion
• Ability to multitask and shift priorities in challenging situations while maintaining composure
• Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations

N. Wilkesboro, NC

On-Call as needed

Fluency in English (required)