Customer Care Specialist II

Responsibilities

• Field a high volume of inbound calls
• Provide excellent customer service for all Inbound and outbound calls
• Timely and accurate documentation and notation in all systems regarding each customer contact
• Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs
• Assign service requests to the respective market for Dispatching
• Coordinating towing of customer units when necessary
• Scheduling outside vendors when an emergency breakdown is called in
• Continuously develop and improve company capabilities in the area of Dispatching
• Be professional and establish positive customer rapport, encouraging repeat business
• Additional duties and special projects as assigned

• Associate degree or high school diploma and two (2) years of equivalent experience
• 2+ years’ experience in a call center environment
• Knowledge of Microsoft Office Suite
• Ability to work independently and collaboratively within a team environment
• Able to multi-task and meet tight deadlines
• Excellent problem-solving skills
• Must hold a valid driver’s license
• Highly organized with exceptional follow-through abilities

• Ability To Multi-Task
• Team Collaboration
• Professionalism
• Positive Rapport Building
• Exceptional Follow-Through

• Valid Driver's License