Bilingual Spanish CSR Job Biltmore Forest North Carolina USA,Customer Service/HelpDesk

Position: Bilingual Spanish 1099 CSR – Flexible Schedule, Weekly Earnings
Location: Biltmore Forest

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts. Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

Schedule

Majority of work hours are during weekdays and daytime.

Opportunity to create a work schedule that works best for you.

Earnings & Revenue

Contract earnings vary by client, with rates ranging from $17 to $20 per hour
Pay is determined by your phone call status when assisting customers
Additional incentives available based on client and performance metrics.

Home Office Locations NOT Approved

Alaska

California

Colorado

Connecticut

Delaware

Denver, Colorado

Flagstaff, Arizona

Hawaii

Illinois

Maine

Maryland

Massachusetts

Michigan

Minneapolis, Minnesota

New Jersey

New York

Oregon

Rhode Island

St. Paul, Minnesota

Vermont

Washington

Washington DC

Technology & Equipment Requirements

Quiet and secure work environment during working hours
Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
Wired USB headset with microphone for clear communication
High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity.

Please note:

You cannot use Mobile home internet or Satellite internet service.
Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
Valid and up-to-date antivirus software installed
Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements

Quiet, uninterrupted space
Organized desk area

Required Skills for Successful Contractors

Exceptional written and verbal communication skills
Proven track record in customer service and delivering outstanding customer care
Attention to detail with strong problem-solving skills
Friendly, empathetic tone, and professional demeanor
Self-motivated, proactive, and resourceful mindset
Proficient in using technology, including computer applications and software.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

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