Front Desk Clerk, Samaritan Inn

Front Desk Clerk – Samaritan Inn

Location:

North Wilkesboro, NC, United States

Job

Date Posted:
Jul 21, 2026

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As the first point of contact for guests at Samaritan Inn, Front Desk Clerks play an essential role in creating a warm, welcoming, and Christ‑centered hospitality experience. They greet every guest with professionalism, compassion, and genuine care, ensuring each interaction reflects the mission and values of Samaritan's Purse. From the moment guests arrive until their departure, Front Desk Clerks are committed to providing attentive, courteous, and efficient service, fostering a welcoming environment and delivering exceptional customer service.

Schedule

This is a regular part‑time position, scheduled for 24 hours per week. The standard work schedule consists of 12‑hour shifts on Saturdays and Sundays, from 6:30 a.m. to 6:30 p.m. Candidates may be required to work additional hours during periods of increased activity.

Each day begins with a time of devotion and prayer. Front Desk Clerks participate in the daily devotion via online stream and remain at their stations throughout.

• Maintain personal relationship with Jesus Christ and be an effective witness for Him.
• Greet guests upon arrival in a friendly and professional manner and perform all check‑in tasks, including guest registration information, key distribution, and sharing information regarding amenities. Provide check‑out information and assist guests upon departure.
• Respond to guest questions, issues, and concerns in an attentive, timely, and caring manner, following established procedural guidelines.
• Maintain and run critical reports as required during the shift.
• Process reservation requests as assigned by the Manager, using the reservation software and communicating with the requesting department regarding status.
• Maintain ongoing communication with Housekeeping staff regarding room status.
• Ensure front desk area, lobby, dining and breakfast areas, outdoor patio, and other common areas are neat and tidy.
• Support Housekeeping team by performing light‑duty routine housekeeping tasks in common areas (e.g., cleaning the restroom, vacuuming/spot‑mopping, trash removal, dusting, wiping tables, folding bathroom linens).
• Support Food Services staff for guest breakfast service when requested.
• Record room and maintenance issues throughout the shift and report them to responsible parties promptly.
• Receive detailed key information from outgoing staff and provide the same to incoming staff at shift transitions.
• Record and review daily staff communication log and team calendar for general information and updates, including vendor appointments and visitors.
• Stay current on departmental guidelines and updates.
• Proactively seek to learn more about the Ministry and look for ways to contribute to the Samaritan Inn team.
• Maintain thorough knowledge of all safety and emergency procedures and respond swiftly and effectively, following protocol in any emergency or unsafe situation, and promptly alerting security and the Manager.
• Follow policies and procedures of Samaritan's Purse as set forth in the Policy Manual.
• Participate in daily morning devotions via online streaming and prayer support for the ministry, donors, and volunteers.
• Maintain a strong Christian witness to colleagues, volunteers, vendors, charitable beneficiaries, and the general public within the workplace, in the community, and before the general public.
• Reflect Godly character by conducting activities in a manner consistent with the Mission Statement, Statement of Faith, Christian Code of Conduct, Statement of Fidelity to the Holy Scriptures, and Distinct Objectives.
• Perform other duties as assigned.

• Associate's degree and a minimum of two (2) years of front‑desk customer service experience, or equivalent combination of experience and education.
• Keen attention to detail.
• Strong verbal and written communication skills.
• Ability to work successfully as part of a team and independently with moderate supervision.
• Ability to manage downtime well.
• Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed.
• Ability to effectively present key information in one‑on‑one and small group situations.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn the reservation software system.
• General knowledge of various office equipment, including phone system and printer/copier.
• Ability to process and handle confidential information while maintaining discretion.
• Ability to multitask and shift priorities in challenging situations while maintaining composure.
• Ability to maintain situational awareness and meet the needs of guests and provide resources before being asked.
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations.
• Dependability.

Job Type: Regular, Part‑Time

Language Requirement:
Fluency in English