Member Service Representative, Teller

• Build member relationships through quality service experiences
• Answer member questions in a knowledgeable, professional manner
• Perform a variety of cash handling transactions
• Maintain appropriate knowledge of core systems and CCU’s products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• Answer questions and resolve problems for members by leveraging effective listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Assume responsibility for other projects or duties as required or assigned

• An Associate degree or other form of secondary education is preferred
• A high school diploma or GED is required
• Prior Teller or customer service experience is preferred but not required
• Strong communication skills
• Exceptional attention to detail
• Confidence in promoting appropriate products and services
• Ability to work effectively within a fast-paced environment
• Technical aptitude and experience with Microsoft programs
• Basic math skills
• Cash handling and customer service experience is preferred

Demonstrates strong cash handling skills and customer service experience while effectively building member relationships and promoting financial products. Possesses attention to detail and the ability to work in a fast-paced environment, ensuring accurate transaction processing and problem resolution.

• Cash Handling
• File Maintenance
• Account Changes
• Balancing Transactions
• Basic Math Skills

• Effective Listening
• Problem Resolution
• Confidence in Promotion

• High School Diploma
• GED
• Associate Degree

• Member Relationships
• Quality Service
• Financial Needs
• Core Systems
• Fast-Paced Environment

• Microsoft Programs