Customer Service ​/ Inbound Sales Representative (On-Site

Join a world-class team in Hickory, NC, Customer Service / Inside Sales Rep! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and product-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Inside Sales Representative position at Concentrix is the right place for you!

As a Customer Service / Inside Sales Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Inside Sales Representative, you’ll:

• Provide inbound customer support.

• Help customers process sales.

• Assist in correcting billing concerns.

• Upsell products to eligible accounts.

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Inside Sales Representative role include:

• High school diploma with six months of sales experience preferred

• Demonstrated sales technique and product knowledge preferred

• Courteous with strong customer service orientation

• Eagerness to learn new technologies

• Ability to effectively communicate, both written and verbally

• Proficiency in fast-paced multi-tasking

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Must reside in the United States or have a valid U.S. address for residence.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16-$17/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

• Daily Pay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics:
  Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, One Earth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• A…