Member Service Representative

Receives member requests through the phone or in person. When practical, take personal action or requests assistance from appropriate personnel to ensure opportune action. Assists members with a wide variety of needs including receiving payments and facilitating solutions to any service concerns.

High school diploma or G.E.D. required.

Two years’ work experience in a clerical field with public contact duties.

Payment collection and computer input skills desirable.

• The mental and physical requirements for this position (Member Service Representative) include, but are not limited to the following:
• Serve as the primary point of contact for Four County members, enhancing engagement through
• effective communication, organizing events, and feedback initiatives to improve services and
• Has direct contact with members and visitors, assisting in handling all inquiries including
• answering telephone and in-person queries.
• Greets all members and visitors in the office, answering inquiries whenever possible or directing
• them to appropriate personnel.
• Participates with supervisor in study, review, and approval of member and collecting procedures
• established for the operation of the local office.
• Keeps thoroughly informed of all promotional efforts of Four County and discusses with members
• all aspects and benefits of the program.
• Whenever feasible and necessary, advises members on energy-conserving methods and habits.
• Represents Four County as necessary or as assigned in public and community functions or
• projects.
• Be prepared to support district and community needs during natural disasters.

Four County Electric Membership Corporation will recruit, employ, and promote employees in all job classifications without regard to race, color, sex (including gender identity, sexual orientation and pregnancy), age (40 or older), religion, national origin, disability (including physical or

mental impairment), genetic information, or veteran status.

The exempt status for this position is not exempt.

A.

Reports to:

Office Supervisor

Weight: 35%

Serve as the primary point of contact for Four County members, enhancing engagement through

effective communication, organizing events, and feedback initiatives to improve services and

Has direct contact with members and visitors, assisting in handling all inquiries including

answering telephone and in-person queries.

Greets all members and visitors in the office, answering inquiries whenever possible or directing

them to appropriate personnel.

Participates with supervisor in study, review, and approval of member and collecting procedures

established for the operation of the local office.

Keeps thoroughly informed of all promotional efforts of Four County and discusses with members

all aspects and benefits of the program.

Whenever feasible and necessary, advises members on energy-conserving methods and habits.

Represents Four County as necessary or as assigned in public and community functions or

projects.

Be prepared to support district and community needs during natural disasters.

Weight: 20%

Manage member communications with empathy and a professional tone, ensuring inquiries and

issues are addressed promptly to maintain high member satisfaction with Four County.

Employ empathy and a supportive tone in all interactions to understand and effectively address

member concerns, building trust and rapport.

Troubleshoot and analyze issues to provide effective solutions, collaborating with other

departments and external organizations for complex problem resolution.

Share insights and best practices with the team to foster a…