Concierge

• Base Pay $15.00 - $15.00 / Hour
• Employee Type Part Time

• Name Kimberly Kendrick, Director of Resident Services

Bermuda Village Retirement Community is seeking a part-time Concierge to serve as the first point of contact for residents, guests, and visitors. The Concierge plays an important role in creating a warm, welcoming, and professional environment while providing excellent customer service and administrative support.

This position is responsible for assisting residents and visitors with inquiries, coordinating front desk operations, answering and directing telephone calls, managing visitor check-ins, and supporting general administrative needs.

Answer the telephone, transfer calls, and take and deliver accurate messages.

Welcome and assist guests visiting residents, touring the community, or conducting other business.

Meet and greet residents, families, prospective residents, vendors, referral sources, regulators, and other visitors in a friendly and helpful manner.

Develop, photocopy, and distribute documents and forms as requested.

Maintain files by ensuring forms and information are kept current.

Maintain the lobby area in a clean, neat, and uncluttered condition.

Provide courteous and professional service to residents, guests, and team members.

Help ensure resident safety and satisfaction are always a priority.

Answer phones in accordance with company and community standards.

Maintain a positive and professional representation of Bermuda Village.

Ensure compliance with and understanding of regulations concerning residents’ rights.

Perform other duties as assigned.

The ideal candidate will:

Have strong organizational skills and attention to detail.

Communicate effectively with residents, families, staff, and the general public.

Demonstrate excellent customer service and professionalism.

Be comfortable working independently as well as part of a team.

Be dependable, honest, fair, and respectful of confidentiality and privacy.

Have compassion for and a genuine desire to work with older adults.

Demonstrate flexibility, personal integrity, and the ability to work effectively with residents and staff.

Be able to interact professionally and respectfully with individuals who may be ill, disabled, elderly, emotionally upset, or, at times, difficult.

Valid Driver's License
.

Ability to successfully pass a criminal background check
.

Ability to meet all required health and safety requirements.

Ability to perform the essential duties and responsibilities with or without reasonable accommodation.

Previous receptionist experience preferred.

This is a part-time, non-exempt position in the Independent Living department, reporting to the Director of Concierge
.

Schedule: 2:00 p.m. – 10:00 p.m.

Scheduled hours may vary, and overtime may be required. The Concierge may occasionally be asked to work in other positions when necessary and may be subject to callback during emergency conditions such as severe weather, evacuation, or post-disaster situations.

The position involves frequent interaction with residents, guests, families, staff, and the general public. Physical activities may include sitting or standing for extended periods, frequent walking, bending, reaching, stooping, squatting, pushing, pulling, and lifting 25 pounds or more. The position may also involve exposure to varying temperatures, noise, odors, communicable illnesses, and other conditions commonly found in a healthcare and residential environment.

If you are a friendly, dependable, service-oriented professional who enjoys helping others and creating a welcoming environment, we invite you to consider joining…