Director Learning Design & Delivery

Job Overview

The Director of Learning Experience Design & Development leads the enterprise capability responsible for designing, developing, and enabling modern learning experiences that build workforce capability and drive organizational performance.

• Lead and evolve the enterprise learning design, development, and facilitation capability.
• Lead managers of Learning Experience Design and Facilitation, ensuring strong leadership, coaching, and team development.
• Oversee Learning Experience Designers and Facilitators in creating and delivering high‑quality learning solutions.
• Establish enterprise standards, tools, templates, and governance for consistent, high‑quality, evidence‑based learning experiences.
• Build a culture of innovation, collaboration, learner‑centered design, and continuous capability evolution.
• Drive the evolution of learning design and facilitation practices to align with modern learning science, technologies, and digital approaches.
• Upskill curriculum developers into Learning Experience Designers and transition trainers into facilitator‑coach roles focused on engagement and application.
• Build capability in modern development tools, digital media, AI‑assisted content creation, and rapid‑development technologies.
• Establish and enforce standards to ensure learning solutions apply adult learning principles, accessibility standards, and science‑backed methodologies such as spaced learning, retrieval practice, and performance support.
• Oversee design reviews, content lifecycle management, and internal quality assurance processes.
• Promote innovative modalities such as blended learning, microlearning, simulations, scenario‑based learning, and in‑the‑flow‑of‑work support.
• Ensure facilitators deliver consistent, high‑quality learning experiences and provide coaching and development to strengthen facilitation capability.
• Ensure readiness for pilot sessions, program launches, and enterprise learning deployments.
• Manage capacity planning, workload distribution, and resource allocation across multiple learning initiatives.
• Deploy designers and facilitators to project teams and ensure effective operation within a matrixed environment.
• Partner with Learning Business Partners, Academy Directors, Technology teams, and Measurement & Insights to align solutions, integrate platforms, and assess effectiveness.
• Engage subject matter experts and business leaders to ensure learning solutions reflect operational realities and support the adoption of new capabilities.
• Contribute to the evolution of the Learning & Performance strategy by tracking emerging trends, introducing modern tools, and using data and feedback to drive continuous improvement.
• Assist with other tasks and projects as assigned.

• Strong leadership capability with experience managing managers and specialized professionals.
• Strong understanding of modern learning science and evidence‑based learning practices.
• Familiarity with AI‑enabled learning design tools and modern digital learning development technologies.
• Knowledge of learning platforms, including LMS and Learning Experience Platforms.
• Ability to lead teams in a matrixed project environment with competing priorities.
• Strong stakeholder engagement and communication skills across multiple organizational levels.
• Strategic thinking combined with strong operational execution.
• 10+ years of experience in Learning & Development, including learning design, learning technology, and learning delivery.
• 5+ years of leadership experience, including managing managers or senior professionals.
• Demonstrated success leading enterprise learning initiatives in complex, matrixed organizations.
• Experience applying modern learning design methodologies and technologies.
• Experience implementing digital learning strategies and scalable learning programs.
• Deep expertise in learning experience design, instructional design, and adult learning principles.
• Experience implementing digital, blended, and performance‑based learning strategies.
• Financial services or other regulated industry experience preferred.

Ability to work at a computer for extended periods. Occasional participation in workshops,…