Operational Embedded Engineer - Marion

Overview

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer.

He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.

Customer Interaction:

• Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns.
• Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
• Participates in periodical operational and management meetings with Customer's staff
• Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests

Resource Allocation:

• Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability

Scheduling and Coordination:

• Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
• Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
• Enter and manage tickets in Sales Force
• Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects

Performance Monitoring:

• Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary

Process Improvement:

• Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity

Compliance:

• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies
• Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations
• Escalate to organization any customer important aspects

Safety

• Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise
• Performs advanced electrical troubleshooting on every…