Technical Specialist

Location: Indian Trail

B  JD

Position Overview

Rosenberg USA is seeking a hands-on Field Service & Technical Support Technician who is ready to

grow into a fully trained Field Service Operator. This is a structured career track - not just a job.

You will begin by owning our RMA (Return Merchandise Authorization) process, providing direct

relief to our Product Manager, then advance through in-house service into customer-facing field

work as your expertise deepens.

If you thrive in a technical environment, enjoy systematic problem-solving, and want to build real

expertise in motorized impeller technology with a stable, German-backed manufacturer - this is

your path.

Key Responsibilities

Stage 1 - RMA Technician (Immediate Focus)

• Receive, inspect, and process returned AC, DC, and EC fan units through the full RMA cycle

• Perform detailed fault analyses and bench-level diagnostics to determine root cause of failures

• Process and document service cases accurately in ERP and CAQ systems; prepare error trend

reports

• Coordinate with global Rosenberg manufacturing sites on supplier-related defects and

resolutions

• Provide direct operational support to the Product Manager - a critical bottleneck-relief

function

Stage 2 - In-House Service Technician

• Serve as the primary technical point of contact for customer troubleshooting inquiries

• Evaluate customer complaints; escalate complex technical cases to engineering teams as

needed
• Collaborate with internal engineering teams to identify root causes and implement corrective

measures

• Build deep product knowledge across the full Rosenberg fan and motor technology portfolio

Stage 3 - Field Service Operator (Target Role)

• Travel to customer sites to perform on-site diagnostics, repairs, and system commissioning

• Represent Rosenberg USA as the face of German engineering quality in the field

• Apply deep product expertise built through Stages 1 and 2 in direct customer environments

Qualifications

Required

• High School Diploma or GED;
Associate's degree (2-year) in Mechatronics, Electronics, or

Industrial Technology strongly preferred - a 4-year degree is not required

• 1-5 years of hands-on experience with electromechanical devices or industrial

HVAC/mechanical equipment

• Either path works: electrical/electronics background in a mechanical environment, OR

mechanical background with solid foundational electrical knowledge

• Proficiency with MS Office (Word, Excel); ability to work comfortably in a warehouse and

testing lab environment (lift up to 50 lbs.)

• Detail-oriented, quality-conscious, and a reliable team player with strong written and verbal

communication skills

• Authorized to work in the USA full-time; no visa sponsorship available

Preferred

• Experience with ERP or CAQ software systems

• Prior exposure to fan, motor, or HVAC system repair and diagnostics

• German language skills or experience working within a German-owned or internationally

managed company a plus

What We Offer

• Competitive base salary aligned to experience and market rates

• Comprehensive Medical, Dental, and Vision insurance

• 401(k) plan with company matching

• Generous PTO and paid holidays

• Specialized training on Rosenberg's proprietary fan selection software and German
- engineered motor technology

• A clearly defined career track from RMA Technician to Field Service Operator - with full

support every step of the way