Game Technician Varied Shift

Game Technician I

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Conduct preventative maintenance on gaming devices

Maintain a sense of urgency in responding to calls over the radio

Take initiative to provide internal and external service to guest, coworkers and supervisors

Conduct manufacturers I/O tests

Observe repairs conducted by higher Level Game Technicians

Invoke service recovery

Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls

Translate and explain game recall, pay tables and logs

Isolate and diagnose repairs on gaming devices, sub-component, and related equipment

Install, convert and move gaming devices

Posses the ability to work in a individual, or team environment

Maintain technical brand certification (yearly)

Demonstrate high levels of required service skills on a consistent basis

Delight our guests with outstanding service

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

High school diploma or GED required

One year electronics Training, Certification, Technical School or experience preferred

Valid driver's license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred

Basic electronics knowledge

Use of hand tools

Willingness to learn

Excellent attendance record in previous positions

Attention to detail

Neat, professional appearance with excellent personal hygiene

Follow written and oral communications

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Use multi-meter (AC/DC and continuity test)

* Use of manufacturers test equipment

* Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.

Must be able to operate in mentally and physically stressful situations

Must be able to lift 300 pounds using a dolly

Must be able to lift 100 pounds with team lifting

Must be able to lift 50 pounds manually

Must be able to maneuver to all areas of casino

Must be able to stoop, bend, reach, kneel, twist, crawl and grip items

Must be able to be on feet for long periods of time

Must be able to respond to visual and aural cues

Must be able to read, write, speak, and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including secondhand smoke

Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 3.20.23