Sales-Driven Client Care Specialist

Five Points Pet Resort – Vass, NC

Five Points Pet Resort is hiring a sales-driven, outgoing Client Care Specialist for our Vass location.

This is not your average front desk position. We are looking for someone who can build relationships, confidently recommend services, and actively sell packages, activities, and suite upgrades - all while delivering exceptional client care to pets and their owners.

• Check pets in and out for boarding, daycare & grooming
• Answer phones and emails professionally
• Make and alter reservations
• Sell packages, add-ons, and accommodations
• Communicate clearly and transparently with pet parents
• Safely handle dogs and cats
• Maintain a clean and welcoming lobby/front desk area
• Process payments accurately

• Strong client service experience
• Proven sales ability and confidence discussing pricing
• Outgoing personality with excellent communication skills
• Professionalism, patience, and attention to detail
• Love for animals and comfort handling pets
• Ability to multitask in a fast-paced environment

• High school or GED Equivalent
• Client Care Experience (1+ year)
• Sales Experience (1+ year)

Competitive hourly wage and commission opportunities available for this position.

Established in 2004, our passion revolves around delivering top-notch pet care with a warm touch. We go the extra mile to ensure our furry guests not only feel at home but receive the finest care imaginable. Our goal is to create a haven where our four-legged friends are not just kept safe but also engaged and entertained throughout the day. At the core of our approach are trustworthiness, creativity, and enterprise - and, most importantly, always prioritizing our customers' best interests.

For ten years in a row, we have proudly earned the Best of Pines award for Best Place to Board Your Pet!

Our mission is simple: provide a loving environment that instills a sense of safety in our guests. We strive for success not just for our team but also for the positive experiences our furry guests and their parents have with us. We hold our employees in high regard, reflecting this in our offerings of competitive compensation, fantastic perks, and a work environment that people genuinely want to be a part of!