Veterinary Receptionist

Description

Be the First Impression. Set the Standard. Drive the Experience. At Animal Hospital of Wilkes
, our front desk is more than reception—it is the command center of the hospital
. We're seeking a high-performing Veterinary Receptionist or Client Service Representative (CSR) who thrives in a fast-paced, detail-driven environment and understands the critical role communication, organization, and systems play in delivering exceptional patient care. This is an opportunity for a customer service professional with a healthcare, veterinary, or medical office background to step into a role where they serve as the first line of support
, a trusted resource for clients
, and a key partner to our clinical team
.

Department: Receptionists

Location: Wilkesboro, North Carolina

Compensation: $13.00 - $15.00 / hour

• High-Impact Position - You are the first and last touchpoint in the client journey
• Team-Centered Environment - Collaborate closely with DVMs, technicians, and assistants
• Fast-Paced & Purpose-Driven - Every interaction directly supports patient outcomes
• Growth-Oriented Culture - Opportunities to expand into leadership, training, or operations support
• Established & Trusted Practice - Serving the Wilkesboro community since 1958

• Deliver a professional, warm, and efficient client experience from check-in to checkout
• Manage high-volume phone lines
  , appointment scheduling, and hospital flow with precision
• Accurately maintain electronic medical records (EMR), including client, patient, and financial data
• Serve as a communication hub between clients and the medical team to ensure continuity of care
• Process payments, review invoices, and confidently explain services and treatment plans
• Support prescription requests, food orders, and retail coordination
• Assist in gathering patient histories and verifying vaccine/test status
• Triage incoming calls and situations, identifying urgent or emergent cases with sound judgment
• Maintain organization and efficiency at the front desk in a high-demand clinical environment

• 1+ year of experience in a client-facing, healthcare, or medical office setting preferred (veterinary experience strongly preferred, but not required for the right candidate)
• High school diploma or equivalent required
• Demonstrated ability to multitask, prioritize, and manage workflow in a fast-paced setting
• Strong working knowledge of computer systems, scheduling software, and data entry accuracy
• Exceptional communication skills—clear, compassionate, and solution-oriented
• Ability to remain calm, professional, and proactive under pressure
• Team-first mindset with a commitment to supporting both clients and colleagues
• Availability to work four 10-hour shifts per week on a rotating schedule. This position is weekday-only
  - no weekends required
  .

• Experience in veterinary, medical, dental, or specialty healthcare environments
• Confidence handling sensitive conversations, financial discussions, and emotional situations
• Strong attention to detail with a focus on accuracy in records and communication
• Ability to anticipate needs and act as a proactive problem-solver
• Passion for delivering service excellence with empathy and efficiency

• Competitive hourly pay based on experience
• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Employee Pet Care Discounts
• Flexible Scheduling Options
• Ongoing training, mentorship, and career development

For over 65 years, Animal Hospital of Wilkes has been a cornerstone of veterinary care in the Wilkesboro community. We provide full-service medical, surgical, dental, and preventive care
, all centered around strengthening the human-animal bond and delivering an exceptional client experience.

You're a high-caliber customer service professional who thrives at the intersection of healthcare, communication, and operations
, we want to meet you.