Service Manager; Branch Manager

Service Manager (Branch Manager) –
First Citizens Bank

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. As a Service Manager, you will be responsible for the overall management and leadership in a branch, overseeing branch operations with the support of an operations specialist, managing a staff of sales and service representatives, and fostering banking relationships through proactive customer outreach.

• Achieve individual and/or team financial, production, and relationship results relative to the specific metrics and goals assigned. Engage with customers, prospects, and referral sources through proactive outreach and represent the Bank in the community to generate additional business and identify potential CRA opportunities.
• Foster collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiate conversation to uncover sales or referral opportunities.
• Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.
• Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities, and authorities, providing one‑on‑one feedback and coaching that supports associate development and achievement of results.

• Bachelor's Degree and 2 years of experience in financial services, sales, or bank operations, OR High School Diploma or GED and 6 years of experience in financial services, sales, or bank operations.
• Preferred: 2 years in a leadership role.
• License or certification:
  In cases where licensing is required, associates must complete the Bank‑sponsored licensing program within 12 months of entering the role. Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.
• Required skills:
  
  Application of a structured sales process; providing financial guidance and expertise; financial literacy; knowledge of retail banking products and services; operations management.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
More information can be found at

Not Applicable

Full‑time

Other

Banking and Financial Services

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