Universal Banker

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

• 1+ years of previous banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Demonstrates expertise in retail banking products and services, with a strong focus on customer relationship management and problem-solving. Proficient in processing transactions accurately while adhering to banking regulations and internal policies.

• Retail Banking Experience
• Customer Relationship Management
• Problem-Solving Skills
• Cash Handling
• Interpersonal Communication

• Transaction Processing
• Loan Product Delivery
• Cross-Selling
• Analytical Skills
• Accuracy in Financial Transactions

• Verbal Communication
• Written Communication

• Banking Regulations
• Retail Banking
• Customer Needs Assessment

• Banking Technology
• Customer Management Tools