Member Experience Representative

Job Details

Job Location:

Bladen County Branch - Tar Heel, NC 28392

Position Type:
Full Time Salary Range: $24.27 - $26.27 Hourly Job Category:
Banking Are you passionate about helping others achieve financial success? Do you thrive in a fast-paced, team-oriented environment where your talents can make a real impact? If so,Sharonview Federal Credit Unionis looking for you!

We’re seeking aMember Experience Representative to join our team in Bladen, NC (Tar Heel). In this member-facing role, you’ll provide outstanding service, support, and communication to help our members reach their financial goals. You won’t just process transactions—you’ll build meaningful relationships, guide members toward smart financial decisions, and serve as a trusted advisor every step of the way.

You’ll be responsible for opening new accounts, processing consumer loan applications, and performing a variety of account transactions using cutting-edge technology—all while delivering an exceptional member experience. This is an excellent opportunity to grow your career in financial services with a supportive, mission-driven organization.

• You’ll help people reach real financial goals—buying a car, saving for a home, or improving their credit.
• You’ll gain valuable experience in lending, banking, and financial consulting.
• You’ll be part of a collaborative, growth-oriented culture that invests in your success.
• You’ll have the opportunity to earn additional compensation through sales incentives and performance recognition.

• Build relationships with members and recommend the best products and services to meet their financial needs.
• Open new accounts, process loans from application to closing, and complete various financial transactions.
• Educate members about Sharonview’s digital tools, mobile banking, and other self-service options.
• Make outbound calls and engage members in-branch to identify opportunities proactively.
• Ensure accuracy and compliance with all policies, procedures, and regulations.
• Serve as a brand ambassador for Sharonview, both inside and outside the branch.

• A friendly, approachable personality with a passion for service and sales.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to multitask in a busy environment.
• Bilingual (English/Spanish) skills are preferred but not required.
• Experience in financial services, retail, or customer service is a plus.

• People-First Culture– Supportive, member and employee-focused environment.
• Career Growth– Opportunities for training, mentoring, and development.
• Competitive Pay & Incentives– Earn more with performance-based rewards.
• Comprehensive Benefits– Health, dental, 401(k) match, PTO, and more.
• Work-Life Balance– Respect for your time and personal life.
• Mission-Driven Work– Help members achieve real financial goals.
• Inclusive & Welcoming– Diverse, respectful, and empowering workplace.
• Stable & Trusted– Long-standing, well-led organization.
• Modern Tools– Use up-to-date technology that supports your success.
• Community Involvement– Be part of giving back to local communities.

• A bachelor’s degree is preferred.
• One year of customer service experience is required, focusing on interacting with people and delivering high-quality service.

• Proficient with various computer software applications, including MS Word and MS Outlook, with the ability to quickly learn in-house application software.
• Possess the ability to read, write, and speak in both English and Spanish proficiently to effectively communicate with members.
• Strong service orientation, continually seeking ways to help members meet their financial needs and solve problems.
• Loan Rate Knowledge. Understand how to calculate loan rates for various products and clearly explain APRs to members.
• Excellent analytical and organizational skills, with a keen attention to detail.
• Outstanding written and verbal communication skills and a friendly and approachable demeanor.
• Ability to collaborate effectively with others and work independently in a self-motivated environment.
• Must…