E911 Telecommunicator

Location: Burgaw

Salary: $49,657.42 - $61,451.06 Annually
Location : 605 Fremont Street Burgaw
Job Type: Full-Time Permanent
Job Number: 2025--00882
Department: SHERIFF'S
Opening Date: 01/01/2025
Closing Date: Continuous

General Definition of Work

Performs skilled technical work receiving, classifying, processing and dispatching emergency service calls utilizing E-911 and computer aided dispatch systems, receiving, recording and forwarding non-emergency service calls, preparing and maintaining computerized and other records and files, and related work as apparent or assigned. Work is performed under the limited supervision of the E-911 Telecommunicator/Shift Leader.

To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodations. Reasonable accommodations may be requested by contacting Pender County Human Resources.

Essential Functions

• Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, public utilities, or general information concerning addresses and nature of problems.
• Deciphers, prioritizes, and gathers information from callers.
• Guides dispatched personnel by utilizing the mapping system.
• Dispatches personnel after hours for emergencies; dispatches specialized units.
• Receives and transmits information and messages.
• Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, missing persons, license plate records and driver histories and related work; enters and removes data from the database.
• Maintains an in-house computer database and communications logs and reports.
• Performs general maintenance and custodial duties.
• Other duties as assigned.

Knowledge, Skills, Abilities, Education & Experience

General knowledge of the methods of operating the communications system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to utilize computer aided dispatching and networking software; ability to deal courteously with the public under stressful conditions;

ability to establish and maintain effective working relationships with associates and the general public.

High school diploma or GED, or equivalent combination of education and experience.

Valid driver's license in the State of North Carolina.

This position is a safety sensitive position and subject to random substance abuse testing in accordance with the Pender County Personnel Policy and Risk Policy.
Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly;

hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
There are a wide variety of benefits available to eligible Pender County employees. These benefits include: health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account, retirement program, 401(k) program, deferred compensation program, credit union membership and an employee assistance program.

Pender County Benefits Overview can be viewed
01

I am able to complete the essential functions of my job with or without a reasonable accommodation.

• yes
• no

02

Do you have a North Carolina driver license, a valid driver license from another state due to military exemption, or the ability to obtain a North Carolina driver license within 30 days of hire?

• yes
• no

03

Do you have general knowledge of the methods of operating the communications system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to utilize computer aided dispatching and networking software; ability to deal courteously with the public under stressful conditions;

ability to establish and maintain effective working relationships with associates and the general public.

• yes
• no

Required…