Maintenance Caseworker

Social Service Income Maintenance Program Worker

Performs intermediate advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, preparing and maintaining records and files, preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the Income Maintenance Supervisor.

Job duties include:

• Interviewing applicants for the Public Assistance programs and determining eligibility using the state NC Fast System.
• Verifying eligibility factors such as income, residency, ownership of property, shelter expenses and medical expenses to provide recipients of public assistance programs/benefits in a timely and accurate manner.
• Completing budget to determine eligibility for programs.
• Explaining programs to applicants and to the public.
• Completing Food and Nutrition reviews and Medicaid reviews as assigned.
• Completing applications and recertifications as assigned.
• Coordinating with other agencies and organizations such as hospitals, health departments and child support.
• Maintaining statistical data and providing other assistance to clients through referrals.
• Performing other assigned duties.

Position qualifications:

• Thorough knowledge of the principles and practices of public social service organizations.
• Thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs.
• Thorough knowledge in the use of standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EIS, EBT Edge, OVS, and EPICS);
• General knowledge in preparing reports and other types of correspondence.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
• Ability to communicate ideas effectively, orally and in writing.
• Ability to make arithmetic computations; ability to compute rates, ratios, and percentages.
• Ability to work well in stressful situations; ability to establish and maintain effective working relationships with clients, associates, and the general public.

Education, experience and supplemental information:

• High school diploma or equivalent.
• Moderate experience in related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Valid driver's license.

Complete NC Fast training within six months of hire.

Equal Opportunity Statement:

Dare County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Background Check Statement:

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you consideration for employment. Dare County Government is an Equal Opportunity Employer.

A competitive benefits package is provided:

• 12 - 30 paid vacation days per year, based on length of service
• 12 paid sick days per year
• 12 paid holidays per year
• 3 paid personal leave days
• Employer-paid medical insurance for employee
• Life Insurance
• Local Government Retirement System
• Automatic 3% contribution into NC Total Retirement 401K Plan
• Longevity Pay Plan
• Employee Assistance Counseling Program
• Transfer of sick leave from another North Carolina state or local government agency will be considered within 2 months of hire
• Elective supplemental insurance including short-term disability, vision, dental, term life

Employees have the option to cover their dependents on the County's group policy at their own expense through payroll deduction.

Note:

Part-time positions do not include benefits. If this is a part-time position, it will not include benefits.