Maintenance Caseworker II

Overview

Franklin County is seeking a dedicated and detail-driven Income Maintenance Caseworker II to help individuals and families access the essential services they depend on. In this vital role, you’ll evaluate eligibility, guide clients through complex programs, and provide steady, respectful support during moments of real need.

Compensation: $43,

Benefits: Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year;

an employee wellness program inclusive of a county sponsored gym and an employee assistance program. For more information about Franklin County benefit options please  https://(Use the "Apply for this Job" box below).-Summary

The primary purpose of the Economic Services Caseworker is to effectively interview prospective applicants/recipients in order to assess the needs of the applicant or household unit, informing the applicant of the appropriate program requirements for current federal and state regulations, to take an application and process the application by correctly determining the initial eligibility, to maintain and apply changes for the authorized recipient/household, and to meet timely requirements for establishing and maintaining the ongoing eligibility for any applicable services.

Work involves direct contact with the customer or their representative in order to obtain and verify necessary information to determine eligibility. Employee’s decisions are subject to second and/or third-party review for thoroughness, accuracy, and application of policy regulations. If the employee’s decision is incorrect, it can result in a negative impact on the agency and the State’s error rate. Errors in work or failure to make timely decisions regarding the customer’s eligibility for benefits could deprive the customer of needed services and could impact revenues for the county.

Duties and Responsibilities / Knowledge, Skills, Abilities

• Interviewing / Assessing (45%) – Interview is the main tool for gathering information and securing facts needed to determine eligibility. The employee must be skilled in obtaining information through listening to the customer, assessing the answers, comparing for program requirements, formulating further questions, and recording the information accurately on the program interview tool. The employee must convey a genuine interest in the customer and their feelings.
  
  Interviews are generally conducted within the agency, by phone or mail. The prospective customer must be informed of his/her right to apply for any assistance program, be given the appropriate time standards for processing, and any necessary referrals if appropriate.
• Determining Eligibility (45%) – The employee must verify information in order to correctly determine eligibility for the prospective customer at initial application, ongoing recipients during the redetermination process (bi-annually or annually), and at times of changes. Examples of verifications include, but are not limited to, residence, identifications, various types of incomes, and resources. Computer matches assist with the process. The employee must take action to meet all appropriate time frames when determining eligibility for applications, redeterminations, and/or changes.
• Assisting Customers (9%) – The employee must continually assist with problems and concerns of the customer. Some issues are associated with the eligibility process and others arise when there is a crisis for housing, heating needs, or utilities. The employee will make appropriate referrals for such emergency needs.
• Referral of Suspected Fraud (50%) – The employee is responsible for referring suspected fraud to the Program Integrity Caseworker. Cases may be referred based on reported misuse by the general public, information…