Permit Technician

Job Title

Performs a variety of duties to support the Planning Department's planning, zoning, and development functions.

• Serves as the first point of contact between the public and the Department; greets customers, answers questions, and refers customers to specific staff to support need.
• Provides specialized administrative support for the Department's activities and staff.
• Receives complaints, investigation, and notifications related to the Town's Unified Development Ordinance (UDO).
• Coordinates the Town's permitting and building inspection programs in partnership with Wake County Inspections.
• Conducts preliminary plan review; issues permits and certificates of occupancy, collects fees, conducts field inspections.
• Assists in responding to citizen complaints, questions, and requests for information pertaining to zoning districts, yard setbacks, sign regulations, etc., through various communication methods (face-to-face, telephone, and email) as required, tracks and records community and economic development inquiries.
• Supports the Planning Department's Geographic Information Systems (GIS) program, including but not limited to updating data, creating maps, and communicating information.
• Provides support to the Town's code enforcement program.
• Assists with the maintenance of the calendar for online due dates and expiration dates for fees, permits, etc.
• Assists with public noticing (including mailings and posting properties) to ensure compliance with applicable state and local requirements.
• Assists with developing, composing, editing and producing promotional materials to create public awareness of Community Development programs.
• Assists with collection of data; compiles report and presentation information in connection with community development program delivery.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

Education and Experience:

• High School diploma/GED.
• At least three (3) years of permitting, construction or development services administrative support experience.
• OR an equivalent combination of education, training and experience.

Required Knowledge:

• Policies and procedures related to the building permitting process.
• Basic plan review concepts and procedures, including standard construction materials.
• Correct business English, including spelling, grammar and punctuation.
• Computer applications related to the work.
• Office practices and procedures.
• Basic business arithmetic.
• Basic record keeping practices.
• Techniques for working collaboratively with the public.

Required Skills:

• Performing specialized permit and plan review support work.
• Analyzing and resolving varied permitting and plan submittal issues.
• Determining the nature of a call, email or visit and recommending appropriate actions or solutions.
• Working without close supervision in standard work situations.
• Performing accurate arithmetic calculations.
• Performing detailed office support work.
• Maintaining accurate records of work performed.
• Operating standard office equipment.
• Reading and explaining rules, policies and procedures.
• Understanding and following oral and written directions.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.