Billing & AMI Technician

Overview

The Franklin County Public Utilities Department is seeking a detail-driven, customer-focused Billing & AMI Technician to help ensure accurate utility billing and support the technology that powers our water system. If you’re someone who enjoys problem-solving, working with data, and contributing to essential services that directly impact our community, this role offers a meaningful opportunity to make a difference every day.

Estimated Hiring Salary Range: $41,007-$43,057

To Be Determined Based on Experience and Qualifications

Franklin County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year;

an employee wellness program inclusive of a county sponsored gym and an employee assistance program.

An employee in this class performs activities associated with the performance and operation of an AMI system and utility billing system to include providing professional customer service. The employee operates and monitors the Advanced Metering Infrastructure (AMI) system and related peripheral equipment. Reviews processes, edits, and scrubs data to proactively resolve potential customer billing issues and problems by analyzing and interpreting consumption and reading data before the bill is generated.

This includes utilizing the computer and loading/downloading computer meter readings, preparing utility billing, performing quality control, and processing billing files. Work includes dealing with the public on requests for services, taking payments and balancing deposits, and issuing work orders, establishing computer and hard copies records and files, entering data, and generating various reports from the metering and billing software systems.

The employee is expected to have a basic understanding of the metering and billing processes. Work assignments are performed in accordance with established procedures with unusual situations being referred to the supervisor for guidance. Work is performed under the direction of the Utilities Business Services Manager and is evaluated through observation, work completion, conferences, and periodic review of reports.

• Inputs, retrieves, and updates customer data and account status related to utility billing accounts into the computerized billing system.
• Researches and prepares adjustments to utility accounts for incorrect billing and upon approval enters adjustments into computerized billing systems.
• Analyzes delinquent accounts, prepares payment arrangements, monitors payment arrangements, and determines if appropriate to issue a work order for water turn off.
• Operates and maintains a general working knowledge of the Advanced Metering Infrastructure (AMI) process.
• Prepares and processes data to load into the mobile reading collector for reads not received through the AMI system; processes read data from mobile reading collector into billing system.
• Collects and imports reads, reviews, and analyzes data; runs system reports.
• Analyzes and interprets consumption and reading data from the meter edits before the bill is generated; resolves meter edits and impacts to account billings.
• Processes courtesy notifications to alert customers of their account status.
• Assists customers by providing information pertaining to utility account information, utility service activation and/or disconnection, and department services and procedures.
• Receives, reviews and processes applications for utility services.
• Prepares and processes service orders for utility services.
• Responds to and resolves difficult and sensitive inquiries and complaints from customers and other agencies regarding charges, delinquencies, refunds, and services.
• Responds verbally and sometimes in writing to difficult complaint calls relating to billing…