Medical Office Assistant

Position Title: Medical Office Assistant / Behavioral Health Documentation Coordinator

Company: GracePoint Community Services, LLC

Location: Greenville, NC

Employment Type: Part-Time or Full-Time

Position Summary:

GracePoint Community Services, LLC is seeking a dependable and organized Medical Office Assistant / Behavioral Health Documentation Coordinator to assist with daily office operations, client paperwork, staff support, and documentation tracking. The ideal candidate should be familiar with mental health or behavioral health office procedures and able to help ensure that required documentation is completed accurately and on time.

Primary Duties and Responsibilities:

• Assist with general office duties, including answering phones, filing, scanning, copying, and organizing records.
• Assist with client intake paperwork, consent forms, service forms, and other required documents.
• Track staff documentation to help ensure notes, forms, and paperwork are completed within required timelines.
• Monitor documentation compliance and notify staff or supervisors of missing, late, or incomplete documentation.
• Assist with maintaining client charts and electronic records.
• Help prepare documents for audits, reviews, authorizations, and billing support.
• Communicate professionally with staff, clients, families, and outside agencies when needed.
• Maintain confidentiality and follow HIPAA requirements at all times.
• Assist with scheduling, reminders, and follow-up on missing paperwork.
• Support leadership with administrative tasks as assigned.

Preferred Qualifications:

• Experience working in a medical office, mental health office, behavioral health agency, or similar healthcare setting.
• Knowledge of documentation requirements, client records, HIPAA, and general office procedures.
• Strong organization and follow-up skills.
• Ability to track deadlines and communicate with staff regarding documentation needs.
• Good computer skills and ability to use electronic health record systems.
• Professional attitude, dependable work ethic, and attention to detail.
• Ability to work independently and as part of a team.