Practice Manager - EN​/WH

Rural Health Group, Inc. (RHG) is a well-established 501(c)3 non‑profit Federally Qualified Health Center with roots going back 40+ years, now with locations in 6 counties across northeastern North Carolina. Led by a patient‑majority Board of Directors, our 300+ employees are dedicated to caring for our region's underserved with a range of services, including: medical (family practice, internal medicine, infectious disease, pediatrics, OB/GYN), dental, pharmacy, behavioral health, case management, and community outreach.

RHG is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager for our medical clinics in Whitakers and Enfield, NC. The Practice Manager will be responsible for the daily operations, development and success of our medical practice. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public, providers and staff.

• Act as liaison/bridge between patient, call center, clinic operations and clinical teams
• Analyze (and manage, where appropriate) patient care contacts (i.e. visits, phone calls, web encounters, complaints, variances, incidents, etc.) to determine trends, gaps and process improvement
• Analyze and manage patient show reports (i.e. no shows, DNKA’s, patient left without being seen, cancellation, reschedule, etc.)
• Responsible for clinic‑wide compliance with RHG, PCMH, CMS Meaningful Use and Bureau of Primary Health Care (BPHC) requirements
• Quality improvement coach for site & responsible for documenting biweekly quality meetings using RHG meeting minutes template
• Responsible for ensuring all clinical staff are properly trained and meetRHG'sperformance expectations.
• Interacts with patients and gains customer feedback about the practice
• Other duties as assigned.

• Good Judgment
• Communication/Customer Service/Teamwork
• Passion
• Honesty
• Responsibility
• Job‑Specific Skill Set

• Outpatient physician office or othermanagementexperience required
• Excellent communication, telephone, and organizational skills
• Bachelor's degree or higher in a relevant field of study
• Must have basic understanding of medical terms and abbreviations
• Ability to multi‑task and work efficiently in a potentially stressful environment
• Ability to read, analyze, and interpret complex documents.
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Ability to use good judgment when carrying out responsibilities
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Ability to respond effectively to the most sensitive inquiries or complaints
• Able to work independently; excellent teamwork skills.
• Reliable attendance.
• Possess knowledge of modern office equipment and Microsoft Office software programs (Word, Excel, Outlook), computer skills (including the ability to type)
• Experience with electronic health record system(s); must be able to quickly learn to use eClinical
  
  Works EHR
• Bilingual (English/Spanish) is a plus, but not required - applicants who may serve in a translating capacity will be required to take a language assessment
• Ability to maintain confidentiality at all times.
• The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Physical demands:
  Ability to stoop, kneel, bend, use computer keyboard and perform light lifting. Ability to sit for long periods of time. Moderate physical activity such as walking and traveling. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stoop, reach with arms and hands, and use hands to finger, handle, or feel objects, tools, or controls.
  
  The employee is occasionally required to climb, kneel and crouch. The employee may occasionally lift and/or move 25+ pounds. Specific vision abilities required by this job…