Urgent Care Certified Medical Assistant Job Spencer North Carolina USA,Healthcare

Location: Spencer

Title:

Certified/Registered Medical Assistant I

Department:
Clinical

Status:
Non-Exempt

Position Classification/Category:
Clinical

Level: N/A

Location:

Assigned Clinic

Hourly Pay Range:

Reports To:

Director of Clinical Services

Direct Reports: N/A

Summary of Position

Under the supervision of the Director of Clinical Services (DOCS) and the assigned provider, the Certified/Registered Medical Assistant (CMA/RMA) helps to facilitate patient care in the clinic environment. The CMA/RMA is an essential part of the care team from the onset of the visit until its completion, involved in both clinical and administrative areas, and serves as one of the primary guides for patients through the appointment process.

Tasks assigned to this role are both clinical and clerical, including capturing and documenting clinical and demographic information accurately in the electronic health record, assisting providers with procedures, and communicating with patients in various settings.

Minimum Qualifications

Ability to communicate in English accurately and concisely both verbally and in writing. Interacts in a professional and patient‑centered manner with patients. Works cooperatively with internal staff to deliver safe, effective, quality care to all patients. Plans, prioritizes, and completes assigned tasks with a high level of accuracy and works well under time constraints while maintaining accurate records.

Experience:

New Graduate or less than one‑year experience.

Additional skills required:
Knowledge of medical office protocols/procedures. Knowledge of medical terminology. Familiarity with basic computer operations.

Additional skills preferred:
Bilingual

Education

High school diploma or GED and graduation from an accredited Medical Assistant Program.

Certification(s)/Licensure

Medical Assistant Certification within ninety days of hire, CPR and BLS required.

Physical Requirements

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

Continuous walking, standing and moving about.
Frequently bends, kneels and crouches.
Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs.
Repetitive movement of hands and fingers – typing and/or writing.
The ability to talk, hear and smell.
Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.

Key Responsibilities

Fulfill patient care responsibilities to all patient populations, including pediatrics as assigned. Check schedules and organize patient flow to ensure visits start in a timely manner; greet and escort patients to exam rooms; prepare for the provider‑patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.

With adequate supervision, maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.

Assist in telephone follow‑up with patients as directed by the provider or DOCS.

Under the direction of the provider and/or DOCS, assist with patient health education and follow‑up on established patient plans of care.

Complete in a timely manner, with adequate supervision, assigned clinic maintenance tasks including setting up instruments and equipment, running tests and controls on equipment, cleaning exam/procedure rooms, and documenting completed tasks based on clinic protocol.

Fulfill clerical responsibilities as assigned with adequate supervision, including obtaining lab/X‑ray reports, hospital notes and referral information; completing forms/requisitions as needed; verifying insurance coverage and patient demographics.

With supervision, assist provider with various procedures and accurately document results of completed procedures.

With adequate supervision, keep supplies ready by inventorying stock, placing orders, and verifying receipt of supplies.

With adequate supervision, keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.

Maintain a safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.

Maintain patient confidentiality and protect operations by keeping protected health information confidential and secure.

Participate in mandatory in‑services and drills, attend staff meetings and other trainings, including appropriate educational trainings offered on a regular basis for professional development.

Maintain strict adherence to infection control guidelines established by the organization.

Translation services will be expected upon request from management.

Perform other duties as assigned.

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