Team Coordinator

Position: TEAM COORDINATOR
Location: North Wilkesboro

JOB SUMMARYIn addition to performing an extensive number of physician delegated data-collection functions, this person is also independently responsible for overseeing their team to ensure all patient workup and testing is appropriately scheduled, efficiently performed, and accurately documented.

QUALIFICATIONS High school diploma

Two-years experience as a JCAHPO Certified Ophthalmic Assistant or higher

Previous staff supervision experience preferred ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ability to maintain strict confidentiality

Personable; empathetic with both patient and staff concerns. Using appropriate communication techniques, verbally validate other’s perspectives

Demonstrated ability to perform an average of four work ups per hour Ability to tactfully, fairly, and appropriately exercise authority

Well organized, accurate record keeping with attention to fine detail

Strong communication and interpersonal skills with strong ability to unite and lead a teamA responsible attitude with excellent problem-solving abilities and flexibility

Time management skills with the ability to prioritize work Ability to remain calm under pressure

Demonstrated computer literacy

Willing to travel to satellite locations

May be required to assist in after hours emergency cases at physician’s request PERSONNEL MANAGEMENT Monitor and redirect team as related to workup flow, efficiency, proficiencies, documentation, and coding.

Performs remedial training and performance counseling of team under the supervision of Clinical Coordinator(s).Performs team huddles at least 3 days/week to review schedule(s), address workflow changes, questions from team members, and team member schedule changes (if applicable) for the day.

Holds team meetings consistently every 4-6 weeks to provide support, discuss clinic flow, and to inform team of any new protocols or policies.

Independently performs annual performance evaluations and skill evaluations of team.

Performs day-to-day supervision, training, and mentoring of team members

Consults with senior management regarding problems and interpretation of policies to ensure patient needs are met.

Consults with senior management regarding problems and interpretation of policies to ensure team member needs are met.

Remain current on credit hours and JCAHPO certificationADMINISTRATIVEProvides back-up support to other technicians, including returning patient phone calls and managing prescription refills.

Performs other tasks as required.

Drafts clinical schedules for review PATIENT CARE Performs patient work-ups and diagnostic testing as required by senior level clinical staff.

Addresses patient questions, concerns, and complaints with the goal of attaining resolution for the patient. Includes senior management when necessary. Always provides documentation of issues to forward to the board.

Scribes and works up patients for all physicians as required.

Ability to assist in Triage as required

Perform accurate and consistent documentation and measurement tasks to include:

Visual Acuity Manual Lensometry Confrontational Visual Field Testing Stereo Testing Evaluation of Motility Pupillary Function Tests Wavescan / Acutarget, as appropriate

Applanation, iCare, Tonopen, and Accupen Tonometry Accurate Refractometry Accurate Topography Angle Assessment Manual KeratometryIOL Master/Len Star Pentacam OCTAssist in procedures and lasers as neededHVFProperly package and autoclave instruments

Administer topical and oral medication under the direct supervision of a physicianCODINGKnowledge of coding and requirements for specific codes and modifiers

Understanding of the extensive documentation requirements for E & M coding

Consistently accurate in coding patient’s visits

Attends frequent educational meetings, webinars, etc and brings that data back to staff and physicians INSTRUMENT MAINTENANCE Troubleshoots instrument repairs as necessary and reports necessary repairs per policy

Performs or delegates calibrations according to manufacturer and/or Graystone requirements MEDICAL/IMMUNIZATION Requirements Tuberculosis Screening:
This position requires direct patient contact. The employee…