Patient Service Representative

Responsibilities

• Complete patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information
• Informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary
• Greet patients arriving for their appointments
• Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner
• Verify insurance benefits
• Obtain, calculate and collect the patient's out of pocket financial liability
• Follow the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate
• Identify patients in need of financial assistance and refer patients to Financial Counselor
• Perform visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents

• High school diploma or GED required
• Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes
• Experience with Microsoft Outlook, Word and Excel and ADT software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals