Scheduler, Healthcare

The Scheduler will be the first point of contact for patients, coordinating appointments efficiently and professionally. This position requires proactive communication skills and tech-savviness to help streamline scheduling processes, enhance patient experience, and support our commitment to accessible healthcare.

Responsibilities

Manage incoming appointment calls promptly, providing excellent customer service and accurate information about services.

Schedule appointments by assessing service type, provider, urgency and appointment details.

Communicate clearly with patients to gather necessary information and address scheduling needs or concerns

Collect and verify patient demographics, identity, insurance, and other requirement information; provide instructions such as fasting and documentation needed.

Manage scheduling tasks, including referrals, rescheduling due to provider changes and outreach to patients from reports and staff requests.