Patient Access Customer Service Representative

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Patient Access Customer Service Representative

On-Site – Rutherfordton, NC | LifePoint Rutherford Regional Hospital
Shift: Wednesday, 12pm - 6pm | Thursday - Saturday 6am - 6pm

Are you passionate about helping people during critical moments while building a career in healthcare customer service
?

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative you willbe the first point of contact for patients , ensuring they receive fast, compassionate, andaccurateaccess to care
.

This is more than registration —it’sa frontline healthcare customer service role where you directlyimpactpatient experience, hospital operations, and revenue cycle success.

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently

• Answer phones and gather accurate patient information quickly in a fast-paced environment

• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

• Exceptional customer service experience,communication and interpersonal skills

• Strong composure and professionalismina fast-paced environment

• Ability to multitask and prioritize quickly with high attention to detail

• Comfortable with shifting priorities based on patient needs

• Experience with patient access, medical registration, insurance verification, or front deskis a plus (but not required)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

• Experience in healthcare administration & patient access

• Exposure to revenue cycle, insurance processes, and hospital operations

• Opportunity for growth within R1

• A team environment focused on innovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up :
From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back…