Front Desk Representative - Rehab

Your Experience Matters

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Front Desk Representative working in the Rehab Clinic at the Haywood Health and Fitness Center, you'll join a team dedicated to making communities healthier ®.

Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Join our team at Haywood Regional Medical Center, where a long-standing tradition of excellence meets a commitment to exceptional patient care. As a leading healthcare provider in Western North Carolina, we offer a comprehensive range of services, including Orthopedics, Spine Services, Cardiology, Emergency Medicine, General Surgery, Women's Care, and Behavioral Health, supported by 11 multi‑specialty physician clinics. Our growing health system also features a modern Outpatient Care Center, Health & Fitness Center, and two urgent care locations, creating a collaborative environment dedicated to improving the health and well‑being of the communities we serve.

• Coordinate and manage day‑to‑day activities in the front office of the Rehab Services Department.
• Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate.
• Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third‑party coverage information, explaining policies and procedures as needed.
• Provide excellent customer service by greeting patients, families, and visitors warmly and professionally.
• Maintain files, office equipment, and departmental records with attention to detail and accuracy.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations.
• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Full‑Time;
This position will work at the Haywood Health & Fitness Center in the Rehab office.

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:
  
  Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part‑time and PRN employees, and more.
• Financial Protection & PTO:
  
  Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth:
  
  Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being:
  
  Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:
  
  Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access

• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high‑volume, fast‑paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer…