Medical Records Coordinator

Job Location: Marion

Position Type: Full time

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.

To more about us, visit our website at

• We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another’s culture.
• Competitive Payrates! We offer a competitive rate of pay.
• Work related mileage is paid tax free.
• Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others.
• Strong Core Values! Join our values-based, family-owned company with a culture that we care.
• Flexibility! We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance.
• Training! Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.

We offer a comprehensive benefits package for full time employees.

• Company laptop provided for most positions.
• 401(k) & Roth retirement plans.
• Company matching 401(k) & Roth.
• 11 paid holidays.
• Direct deposit.
• Paid Time Off accrual begins 60 days after hire.
• Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days.
• Company paid Life Insurance policy.
• Short term & long-term insurance available.
• Employee Assistance Program for free financial, emotional & legal help.

• Greet, assist and/or direct clients, visitors and the general public.
• Represent the agency in a professional manner at all times.
• Establish knowledge of services provided and agency policies and procedures.
• Establish and maintain effective working relationships with all personnel, consumers, and other stakeholders.
• Maintain the confidentiality of all clients and client related information of A Caring Alternative.
• Answer all incoming calls and handle callers’ inquiries whenever possible.
• Re-direct calls as appropriate and take adequate messages when required.
• Disseminate pertinent information to all staff in a timely manner.
• Complete and track all ‘Assurance of Confidentiality’ forms with all visitors.
• Manage the waiting area and ensure all individuals are checked in/out and that appointments are scheduled.
• Verify insurance eligibility for all new clients and for existing clients as needed.
• Prints and completes intake packets with new clients (and parent or guardian) when covering front desk.
• Collect co pays, process payments and provide receipts to clients and business office when covering front desk.
• Update appointment calendars for OPT and Medication Management.
• Fill vacant appointments as necessary for OPT and Medication Management.
• Provide follow-up calls and text messages to clients to remind of scheduled appointments in a timely manner or as needed.
• Processes and follows up with all external referrals received.
• Responsible for all scheduling needs for OPT and Medication Management when covering the front desk.
• Keep waiting area clean and put items back in their place throughout the daywhen covering the front desk.
• Scan and upload various documents into client charts in electronic health…