Cardiopulmonary DME Clinical & Customer Support Specialist

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Regular Full Time Clerical CIHA, CHEROKEE, NC, US 1 Attachments

2 days ago Requisition

POSITION SUMMARY:

The Cardiopulmonary/DME Clinical and Customer Support Specialist performs duties established by the Cardiopulmonary Department Manager and the Durable Medical Equipment (DME) Specialist Supervisor and is a direct report to the DME Specialist Supervisor. Responsibilities include rendering customer service and facilitating patient flow- including triaging patients for scheduling, maintaining inventory and stocking supplies, patient care, and supporting clerical and clinical staff to assist with workflow in the Cardiopulmonary/DME department.

This position also maintains files, records, and logs to ensure accurate reporting.

ESSENTIAL DUTIES:

• Answers incoming phone calls promptly and courteously.
• Greet walk-in customers promptly and courteously.
• Checks patients in for appointments.
• Notifies clinic staff of patients checking in and assures that patient intake runs smoothly.
• Updates medical and personal records in electronic medical record (EMR).
• Performs patient scheduling of appointments, prints pre-appointment letters and mails pre-appointment notices
• Receives Cardiopulmonary and DME (PFT/sleep study/DME/Cardiology/Holter) consults and orders from in-house and outside providers. Answers consults in EHR per department criteria. Schedules patients appropriately based on information received. May require clinical interpretation of medical record data to ensure that patient is scheduled with appropriate provider in appropriate time frame.
• Assists with coordination and distribution of supplies.
• Performs case management by entering referrals, updating tracking information, and pushing all required medical records to outside providers for clinical staff as needed.
• Schedules clinic appointments for all clinicians in the Cardiopulmonary Department and responsible for understanding the complexities of the scope of practices of each individual profession in the Cardiopulmonary Department
• Assures Joint Commission standards are maintained with updated logs, checklists, and equipment maintenance and, ensures expiration dates on departmental supplies are in acceptable date range and overall departmental standards are within compliance.
• Assists with completing DME consults by dispensing bent metal equipment and blood pressure cuffs appropriately. Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide the customer with a copy of the signed Delivery and Customer Information Checklists.
• Initiates orders with outside vendors to maintain department specific supplies and equipment.
• Receives supplies and restocks warehouse and retail area.
• Scans paperwork into appropriate files.
• Files both electronic and paper records.
• Receives orders for the CIHA nutritional supplement program, which includes generating a delivery ticket, preparing order, and distribution of supplies.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and skill to perform advanced clerical services within the department
• Proficiency with computers (Microsoft Office, Excel, RPMS, Brightree, BPRM, and EHR), phones, copy/fax and scanning. Ability to adapt to new technology skillsets and good interpersonal skills
• Experience with an electronic health medical record and scheduling package software
• Ability to perform basic chart reviews to ensure timeliness of patient appointment scheduling; requires some judgement to schedule with the appropriate provider
• Basic knowledge of diseases and illnesses and the ability to recognize and report changes in the patient's condition to the clinical staff within the Cardiopulmonary/DME Department
• A practical knowledge of the medical facility's organization and services, the basic rules and regulations governing visitors and patient treatment, CIHA service eligibility, HIPPA, COBRA, and practical knowledge of standard procedures, medical records, and medical terminology.
• A basic knowledge of diseases, medical and surgical procedures, as well as standard abbreviations used by the medical staff.
• Requires the ability to coordinate medical office activities.
• Must have…