Clinic Manager Job Hamlet North Carolina USA,Healthcare

Location: Hamlet

Overview

First Health of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area.

In addition, First Health has received numerous accolades for its patient care and outcomes, including recognitions from Health grades, U.S. News & World Report, and Becker's Healthcare.

Position Specific

Competencies:

Clinic Manager Convenient Care Clinics

In addition to the following essential position competencies, other competencies may be required to meet changing organization needs.

Uses an appropriate problem-solving approach to plan services.

Manages operating and capital budget expenditures and effectively corrects discrepancies in a timely fashion.

Ensures accreditation standards, licensing and regulatory requirements for Joint Commission, NHSC, CLIA, OSHA, Radiation Protection, HIPAA, PCMH, OIG, and others as required by Federal or State statutes and as applicable to that specific clinic site.

Develops, recommends, and implements policies and procedures for the clinic in conjunction with all FHPG with supervision, assistance, and monitoring from clinic administration.

Hires, trains, counsels, coaches, and supervises staff with assistance from FH Human Resource department and FHC associated guidelines and policies.

Resolves patient complaints/concerns and reports appropriately to clinic administrators and FH MRH Risk Management; identifies those areas where processes could be changed to assist in preventing ongoing complaints of this nature; corrects and monitors.

Implements, monitors, and improves effective reimbursement procedures, including CPT and ICD-10 coding, in compliance with established third party billing regulations, federal, state, commercial.

Supports all administrative efforts regarding FHPG Compliance Plan, its implementation and ongoing maintenance. Maintenance is defined as staff education, audits, and pre and post testing were applicable.

Manages assigned work queues and in-baskets in Epic. Monitors errors and applies corrections through education of staff, etc. where needed.

Collaborates with Central Billing Office regarding accounts, outstanding balances, financial planning, and collections.

Monitors all operational processes throughout the clinic, identifying negative trends, patterns, and patient quality care issues; implements appropriate correction, documentation, and follow-up monitoring. Utilizes PDCA when appropriate.

Monitors and coordinates the correct, accurate collection of co-pays and any over the counter payments, end of day balancing, and deposit functions, meeting compliance standards.

Facilitates clinic growth through efficiencies and easy effective access while reducing wait times and no show situations.

Provides services with consideration of the recipient’s needs.

Maintains facility to provide a safe, comfortable, and effective environment of care.

Works with physicians and APP’s to ensure appropriate resources and systems for patient care are available, considering patients’ psychosocial, spiritual, cultural, and developmental needs.

Works with FH to provide resources and materials supportive of the cultural diversity of the patients in rural NC.

Assists administration in monitoring patient satisfaction; identifies and implements programs and policies to enhance patient satisfaction.

Coordinates and monitors patient appointment schedules, no shows, satisfaction surveys, and all tasks germane to patient flow and process, promoting access…