Patient Service Representative

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Patient Services Representative

Case Management

Center Manager

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• 11 Paid Holidays
• CME (Continuing Medical Education)

The Patient Services Representative (Medical & Dental) is responsible to successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process. The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers. The PSR will coordinate with Center Managers to correct denied claims to minimize our error rate, and ensure patient data is accurate and complete.

This position must comply with local, state, federal, industry, and regulatory standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

Siler City - 224 South 10th Avenue, Siler City, NC 27344

Monday: 8:00 am - 5:00 pm, Tuesday: 8:00 am - 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Thursday: 8:00 am - 8:00 pm, Friday: 8:00 am - 5:00 pm, Saturday: 8:00 am - 1:00 pm (Saturday work will be at Moncure CHC)

• Check-in patients which includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records database.
• Assures completion of the registration process.
• Completes patient check-out procedures and necessary close documentation.
• Answers center phone calls in a timely, professional, and efficient manner.
• Demonstrates understanding of HIPAA and release of medical information.
• Refers patients to external specialty practices as necessary.
• Schedules patient appointments.
• Works in coordination with the Center Manager to correct denied claims and minimize error rate.
• Attends Center Management staff meetings and other corporate trainings/meetings.
• Maintains patients’ confidence by keeping patient medical records confidential.
• Assist other team members in the performance of their assignments, projects or goals.
• Provides appropriate forums to encourage teamwork with staff members.
• Works with CM staff to help improve provider efficiency and productivity.

High school diploma or equivalent

1 to 2 years of experience providing customer service in a healthcare organization;
Experience with patient access (scheduling, registration, insurance verification)

• Knowledge of two software databases, Dentrix and Athena;
• Strong analytical, critical thinking, and organizational skills;
• Must be punctual and extremely reliable;
• Able to quickly learn and adapt to new processes and…