Emergency Department Access Representative

Position: Emergency Department Access Representative-Full Time-Variable
Location: Raeford

Facility Hoke Hospital Location Raeford , North Carolina

DepartmentPFS Registration Job Family Clerical Work  Shift Variable (United States of America)
Summary Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival

Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number

Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety

During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system

Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered.

Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system

Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge

Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs

Other duties as assigned

Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training:

High school diploma or equivalent required

College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred

Work Experience:

2 years insurance/clerical experience within a hospital or medical office setting preferred

Knowledge, Skills, and Abilities

Required:

Proficiency in reading, writing, and speaking the English language

Knowledge of insurance and collection of payments preferred

Knowledge of Microsoft Windows and basic functionality of personal computer

Ability to type and perform data entry functions

Excellent verbal and written communication skills

Customer service skills to a variety of customers from different cultural and economic backgrounds preferred

Critical thinking skills and ability to problem-solve and multi-task Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements:

Ability to communicate orally, see, and hear to collect information

Manual dexterity to operate office equipment

Subject to eyestrain due to the many hours spent looking at a computer screen

Sitting or standing in intervals for long periods of time Noise level is low to moderate

Answers telephone calls, uses personal computer, and other business machines extensively

Bends, reaches, pushes and pulls file drawers to file records and reports

Ability to transport patients and assist with baggage

Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity