Advocate - Central Regional Hospital

Agency Dept of Health and Human Services Division State Operated Health Care Facilities Job Classification Title Advocate I (S) Position Number  Grade NC10

North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The primary purpose of the Advocate I position is to provide Advocacy services to Central Regional Hospital. This is accomplished by providing technical assistance to facility staff, including monitoring, consulting and training in regard to rights issues, responding to complaints regarding services and investigating alleged rights violations. The Advocate helps to assure that customers are represented at all levels of the assigned facility and that the facility’s systems follow appropriate statutes, administrative codes and standards to uphold customers’ human, civil and legal rights and to meet the customers’ needs for dignity, safety, care, treatment and habilitation.

• Substantial knowledge of mental health, developmental disabilities and/or substance abuse services systems.
• A thorough knowledge of and the ability to interpret the following is essential:
  North Carolina's Patient's Rights Laws (General Statues and NC Administrative Code), JCAHO standards, federal HIPAA laws, CMS Standards, ICF Regulations, Nursing Home (OBRA) Regulations, North Carolina Mental Health Laws, Office of State Personnel Policy and Procedures, Division and facility policies.
• Considerable interviewing, investigating and negotiating skills are vital to achieve desirable resolutions of complaints, grievances and allegations.
• Ability to independently plan and coordinate daily work to accomplish all work goals in desired time frames.
• Have capacity for critical thinking and possess analytical skills as well as the ability to exercise these skills even under stressful conditions, in order to analyze data, compile reports, present information to teams/committees and the general public, etc.

• Salary Range: $43,267.00 - $75,718.00

• Monetary compensation in the amount of $2.00 per hour is granted to this employee on-call coverage.
• This is a full-time position and eligible for the full State benefits package including health insurance and retirement.
• The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

The normal work schedule is Monday - Friday, 8:00 a.m.

- 5:00 p.m.; however, flexibility is required to meet facility needs. The availability of this Advocate is ensured through his/her participation in a 24 hour on-call schedule, with an exception that on-call duty is equally assigned within the Advocacy Department.

About the Facility: CRH is a State-of-the Art psychiatric hospital located in Butner, NC. Our location is ideal with four seasons, mild temperatures and provides an easy commute to the N.C. mountains or beaches. Butner possesses small town charm but is within 30 minutes of a major metropolitan area…