Clinical Administrative Coordinator

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Clinical Administrative Coordinator – North Carolina (2381286)

Clinical Administrative Coordinator – North Carolina - 2381286

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This Clinical Administrative Coordinator (CAC) position supports the Transition of Care (TOC) team within UHC's North Carolina Managed Medicaid program. Transition of Care helps members continue receiving needed healthcare services when they experience a change in Medicaid coverage or move between health plans. This is accomplished through coordination and communication among health plans, providers, care management teams, and members. The CAC plays a key role in processing notifications and completing daily tasks that support a smooth transition and continuity of care for members.

Schedule:Monday through Friday 8:00 am to 5:00 pm

You’ll enjoy the flexibility to telecommute
* from anywhere in North Carolina as you take on some tough challenges.

• Manage and triage incoming and outgoing health plan communications, including the Case Management phone line, shared email inbox, and fax line
• Respond to members and provider inquiries by routing requests to the appropriate department or team member for resolution
• Accurately document member activities, referrals and interactions in the Community Care case management platform
• Coordinate daily disenrollment notifications and perform administrative activities that support members transitioning into and out of the health plan
• Generate, manage and distribute care management and Transition of Care reports using plan systems and reporting tools
• Manage member intake activities and maintain departmental trackers, databases, and SharePoint sites
• Perform additional duties and special projects assigned

What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of experience working in electronic health systems
• Intermediate level of proficiency with Microsoft Office – Excel, Word, PowerPoint, etc. (ability to create, edit, sort, and send correspondences, spreadsheets, and presentations)
• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with…