HOUSEKEEPER - Cape Hatteras​/Outer Banks KOA

Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including franchised and company-owned parks.

• Intentionally create a sense of community and belonging for our guests, employees and franchise partners.
• Continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment.
• Maintain a culture that promotes diversity of thought and experiences.
• Ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all.
• Drive change in our company and industry through action and implementation.

The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They clean all private offices and public common areas—including the general store, restrooms, and accommodation units—while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential.

Housekeepers work as part of a diverse team to meet and exceed brand standards.

• Clean and style accommodation rooms and public areas efficiently, meeting brand expectations with great attention to detail and within time standards.
• Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral.
• Take a proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Complete maintenance requests in a timely manner and in order of priority.
• Resolve guest challenges collaboratively with the guest services team and property leadership.
• Fill out appropriate forms and turn in any items left by guests to the housekeeping supervisor.
• Ensure adherence to quality standards and health and safety regulations.
• Remove bedding, count linens, and make beds neatly with fresh sheets and pillowcases.
• Wash, dry, and fold laundry as required.
• Pick up debris from floors and empty trash in wastebaskets.
• Clean mirrors, shelves, dishes, door frames, and furniture; dust all surfaces, vacuum, and sweep floors; arrange furniture properly.
• Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions while using protective equipment.
• Sign out and sign in master room keys daily; never loan out keys or remove them from the property.
• Conserve energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
• Report room condition and status to housekeeping supervisor and guest services.
• Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
• Maintain cleanliness of all areas of the campground.

• Clean, tidy, and well maintained private and common areas, restrooms, and accommodations.
• Meet property’s target for OSHA and safety requirements.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Timely reporting of guest concerns and maintenance issues with follow‑up and corrective action within the team member’s capabilities.
• Precise control and adherence to KOA policies of all housekeeping, cleaning, and safety programs.

• Desire to work in housekeeping or a related field.
• Basic understanding of English language and willingness to learn through hands‑on experience of housekeeping and janitorial procedures.
• Comfortable in a fast‑paced and high‑pressure environment.
• Motivated, goal‑oriented and results‑driven.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

• Ability to stand for long periods of time.
• Must be able to lift up to 50 pounds; lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.
• Able to work inside and outdoors in various climates.
• Able to travel by automobile.

KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other protected status.

• KOA does not sponsor Visas.
• KOA currently does not hire in the following states:
  • Alaska
  • District of Columbia
  • Idaho
  • Louisiana
  • New Hampshire
  • North Dakota
  • Rhode Island
  • Vermont