HOUSEKEEPER - Cape Hatteras​/Outer Banks KOA

Job Description

Posted Friday, January 23, 2026 at 5:00 AM

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including franchised and company‑owned parks (OAK). Founded in 1962, the mission is “connecting people to the outdoors and each other,” and the brand values family‑orientation, passion, entrepreneurship, customer focus, and innovation.

At KOA, we believe the outdoors is fun and for everyone. We are committed to an environment where all are treated with dignity and respect. We strive to:

• Intentionally create a sense of community and belonging for our guests, employees, and franchise partners
• Continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• Sustain a culture that promotes diversity of thought and experiences
• Ensure everyone can experience the outdoors and that our facilities are accessible to all
• Drive change in our company and industry through action and implementation

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including franchised and company‑owned parks. Founded in 1962, the mission is “connecting people to the outdoors and each other,” and our values are family‑orientation, passion, entrepreneurship, customer focus, and innovation.

Designated Supervisor and General Manager

The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. They clean all private offices and public common areas—including the general store, restrooms, and accommodation units—while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of housekeeping tools and equipment is essential, and Housekeepers work as part of a diverse team to meet and exceed brand standards.

• Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards.
• Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
• Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Complete maintenance requests in a timely manner and in order of priority.
• Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
• Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor.
• Ensure adherence to quality standards and health and safety regulations.
• Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases.
• Wash, dry and fold laundry as required.
• Pick up debris from floors and empty trash in wastebaskets.
• Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly.
• Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
• Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property.
• Conserve energy by closing shades or blinds and turning up air conditioning in unoccupied rooms.
• Report room condition and status to housekeeping supervisor and guest services.
• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
• Maintain cleanliness of all areas of campground.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities…